Shipping policy
Shipping Policy
Last Updated: September 3, 2026
At Puddle Hop Kids, we believe shipping information should be simple, transparent, and easy for customers to understand. This Shipping Policy explains our delivery area, available shipping options, rates, estimated delivery periods, and how we address common situations that may occur while an order is being shipped.
1. Shipping Within the United States
Puddle Hop Kids currently ships orders to eligible addresses within the United States only.
We do not offer international shipping at this time. Orders requiring delivery outside the United States cannot be fulfilled through our current shipping services.
Customers must provide a complete and accurate U.S. delivery address when placing an order.
2. Shipping Options
Customers may select from the following delivery services:
Standard Shipping
Estimated delivery: 3–5 business days
Shipping fee: $8.00
Standard Shipping is available FREE for qualifying purchases of $70.00 or more.
Express Shipping
Estimated delivery: 1–2 business days
Shipping fee: $15.00
Express Shipping is intended for customers who prefer our faster available delivery option.
3. Free Standard Shipping on $70+ Orders
Puddle Hop Kids provides FREE Standard Shipping when the qualifying order total is $70.00 or more.
For orders below $70.00, Standard Shipping costs $8.00.
The free shipping offer applies only to Standard Shipping. Customers who choose Express Shipping will be charged $15.00, even when the order qualifies for free Standard Shipping.
4. Shipping Rates Summary
Our current U.S. shipping options are:
Express Shipping — 1–2 business days — $15.00
Standard Shipping — 3–5 business days — $8.00
Free Standard Shipping on orders $70.00 and up — 3–5 business days — FREE
Applicable shipping options and charges will be displayed during checkout before the order is completed.
5. Preparing Orders for Delivery
After an order is placed, Puddle Hop Kids may require time to confirm the purchase, prepare the merchandise, package the items, and arrange transfer to the applicable shipping carrier.
Order preparation time is separate from the estimated shipping transit period.
The 1–2 business day Express and 3–5 business day Standard estimates generally apply after an order has completed processing and has been accepted by the shipping carrier.
Orders placed during weekends or recognized holidays may begin processing on the next business day.
6. Understanding Business Days
For purposes of our shipping estimates, business days generally refer to Monday through Friday and exclude Saturdays, Sundays, and applicable holidays.
Delivery timeframes are estimates rather than guaranteed arrival dates.
Weather conditions, transportation disruptions, carrier network issues, holidays, increased shipping volume, or other circumstances outside the reasonable control of Puddle Hop Kids may affect actual delivery times.
7. Correct Shipping Address
Customers are responsible for reviewing the shipping information entered during checkout.
Please make sure your delivery information includes:
Recipient's full name
Complete street address
Apartment, suite, or unit number when applicable
City
State
ZIP code
Incorrect or incomplete information may cause shipment delays, unsuccessful delivery attempts, or packages being returned to sender.
If you discover an address error after submitting an order, please contact Puddle Hop Kids promptly. We will make reasonable efforts to assist before shipment, but address changes cannot be guaranteed after fulfillment has begun.
8. Shipment Tracking
When tracking is available for an order, tracking details may be provided after the package has been dispatched.
Please allow time for the carrier to receive and scan the shipment. Tracking activity may not appear immediately after a shipping label has been created.
Once activated, the carrier's tracking service generally provides the latest available information regarding the package's journey and delivery status.
9. Unexpected Delivery Delays
Although Puddle Hop Kids works to provide reliable delivery estimates, circumstances outside our reasonable control may occasionally delay a shipment.
Such circumstances may include:
Severe weather conditions
Transportation interruptions
Carrier service disruptions
Holiday shipping demand
High parcel volumes
Other unforeseen logistical events
If your order appears to be significantly delayed, please contact us with your order information so we can review the available tracking details and provide reasonable assistance.
10. Returned or Undeliverable Shipments
A package may be returned to Puddle Hop Kids if the carrier cannot successfully complete delivery because of an incorrect address, incomplete shipping information, missing unit details, or unsuccessful delivery attempts.
If your order is returned as undeliverable, please contact us to discuss the available options.
Additional shipping charges may apply when reshipment is necessary because inaccurate or incomplete delivery information was originally supplied by the customer.
11. Package Marked Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, please check common delivery locations such as your mailbox, porch, building entrance, reception area, parcel room, or other secure areas around the property.
We also recommend checking with household members, neighbors, property management, or the applicable shipping carrier.
If the package remains missing, contact Puddle Hop Kids with your order details so we can review the available shipment information and provide reasonable assistance.
12. Items Damaged During Shipping
Please inspect your package and merchandise promptly after delivery.
If an order appears to have been damaged during transit, contact Puddle Hop Kids as soon as possible. We recommend retaining the original shipping container and packaging materials and taking clear photographs showing the condition of both the package and affected products.
Any applicable return, refund, exchange, or replacement may also be handled according to our Return & Refund Policy.
13. International Shipping
Puddle Hop Kids does not ship internationally.
Our current shipping services are limited to eligible delivery addresses within the United States. Orders requiring shipment to another country cannot be fulfilled.
14. Shipping Policy Changes
Puddle Hop Kids may revise this Shipping Policy periodically to reflect changes in shipping rates, carrier services, fulfillment procedures, delivery methods, or other operational requirements.
The most recent version will be made available through our online store with the applicable revision date.
Contact Information
For questions regarding shipping fees, delivery estimates, tracking information, or an existing shipment, please contact:
Puddle Hop Kids
Address: 123 Kayla Ct, Griffin, GA 30223, United States
Phone: 678-886-5805
Email: Hopdriver5124@thevelvettableer.store